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TERMS & CONDITIONS

  • Orders will not be dispatched until full payment is received.

  • All prices quoted on this website are in Australian Dollars (AUD) and can be changed at my discretion at any time.

  • I am not required at this time to charge GST.

  • Only orders for delivery in Australia are being taken at this time. I do not ship overseas.

CANCELLATIONS

  • 24 hour notice must be received for any nappy cake or gift cancellations. If the courier has been booked but not collected a refund can be issued. Cancellations will not be accepted after the gift has been dispatched and the returns process will be initiated.

  • I will do my best to ensure your baby gift is delivered by the requested date, however sometimes this is not always possible due to unforeseen circumstances that are out of my control (for example courier/transport delays).  You agree when ordering from Nappy Cakes by Emma that if a late delivery occurs this does not entitle you to cancel an order or constitute a failure of our agreement.

  • Refunds will not be given for late deliveries out of my control.

  • Orders placed that I am unable to fulfil due to you not fully reading or understanding my ordering processes or delivery times can be refunded however only if the nappy cake has not been dispatched. Refunds can take up to two weeks to process if you have paid with a credit card. I can send to your bank account however this can take up to two days to clear depending on which bank you are with. Please check with Emma first before placing an order if you need the gift before a specific time.

NAPPY CAKE/STOCK AVAILABILITY

  • Every effort will be made to reproduce what you see on this website, however depending on product availability some items shown in the pictures may not be available at the time of purchase. If this occurs a product of equal or higher value will be used. Colours, designs & style may also vary depending on stock availability.

FAULTY OR DAMAGED GOODS

  • Gifts are packaged with care, in the unfortunate event that a gift is delivered damaged please inform me within two days of delivery. I am more than happy to replace the item once I have received it back and deemed it damaged. The replacement product will then be posted back to the gift recipient as soon as possible

  • Please contact me within seven days of delivery if you have any problem relating to your purchase. I will do everything I can to resolve your issue within a reasonable time frame.

DELIVERY

  • Delivery of your nappy cake or gift is Monday to Friday only.  The couriers do not work on the weekend. Please allow up to 3 business days for your order to be made and packaged for shipping. Delivery times are on top of order processing time and estimated transit times are shown at checkout.

  • Deliveries to large businesses often have a central delivery point like a reception, good inwards or mail room. It is considered that delivery has been competed once it is signed for by a member of staff at that central point.

  • It is the purchaser’s responsibility to inform me immediately if an order has not arrived. I will then endeavour to track the order with the courier and have it delivered as soon as possible.

  • I will not accept liability for any loss or damage that arises from gifts being lost, damaged or stolen after delivery has taken place. This includes loss or damage resulting from delivery to unattended addresses where the sender has given an “authority to leave” when no one is at home.

  • Please ensure you give me the correct delivery details when asked. Miss typed or inaccurate information can result in a delay with your delivery or incorrect delivery. If this occurs the associated re-delivery cost will be incurred by the purchaser.

  • Courier delivery including interstate delivery is via road courier. Delivery time frames are stated on my website under ‘Payment and Delivery’. An order confirmation is emailed to you when you have placed an order and will include an ETA. It is your responsibility to ensure you are not requesting an unrealistic delivery date. (ie. Wanting a parcel delivered in 2 days when it take 3-4 businesses days in transit). 

HOSPITAL DELIVERY

  • We do not offer delivery to hospitals at this time.

  • I do not send via courier to interstate hospitals as the recipient can be discharged before the gift arrived.

DISCOUNT CODES

  • We offer $10 off your first order with the code 'WELCOME10'. This discount code can only be used once per customer and can not be used in conjunction with any other offer, coupon code or discount.

  • This discount code is non-transferable and can not be used for a prior order or purchase.

  • Only one offer may be redeemed at a time. You may not use multiple offers in the same transaction. This includes but is not limited to any sale, code, credit, or discount. The price may only be discounted once. 

OTHER

  • Any products seen on this website https://www.nappycakesbyemma.com.au are not to be copied, replicated, stored, printed, exhibited, published, developed in any form without the permission in writing from Emma Elliott.

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